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Overlook at Brook Run
- Apartments
- Richmond, VA
About this business
Location details
1900 Cliffbrook Ln, Richmond, VA, 23227, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Needs work Maintenance needs severe help. Management has Poor communication.
Business response:
Thank you for taking a moment to share your situation with us. It is clear we did not give you the service level we pride ourselves on providing and are sorry for this lapse. We would appreciate it if you would contact us at (804) 441-8482 so we can better understand how this occurred and how we can improve your experience living here.
Verified Renter Very poor staff, apartment was in poor condition. Still have not gotten any of my complaints resolved. Would not recommend.
Business response:
Thank you for taking a moment to share your situation with us. It is clear we did not give you the service level we pride ourselves on providing and are sorry for this lapse. We would appreciate it if you would contact us at (804) 441-8482 so we can better understand how this occurred and how we can improve your experience living here.
Verified Renter My first three weeks here was a disaster and placed me under a ton of stress. There's a really big roach issue in my apartment. I have had to throw my furniture away due to infestation over the last three weeks. Management should really compensate me for my pain and suffering. I did not get to choose my apartment and this is what was given to me. I'm so disappointed in the roach and spider situation. And maintenance takes too long to come in and address issues for new move in priority.
Business response:
Thank you for taking a moment to share your situation with us. It is clear we did not give you the service level we pride ourselves on providing and are sorry for this lapse. We would appreciate it if you would contact us at (804) 441-8482 so we can better understand how this occurred and how we can improve your experience living here.
Verified Renter Unprofessional, poor communication. Would not recommend.
Business response:
Thank you for taking a moment to share your situation with us. It is clear we did not give you the service level we pride ourselves on providing and are sorry for this lapse. We would appreciate it if you would contact us at (804) 441-8482 so we can better understand how this occurred and how we can improve your experience living here.
Verified Renter Things seem to be improving out here. In just very concerned about the type of new and future tenants they're starting to let move out here.
Business response:
Thank you for taking a moment to share your situation with us. It is clear we did not give you the service level we pride ourselves on providing and are sorry for this lapse. We would appreciate it if you would contact us at (804) 441-8482 so we can better understand how this occurred and how we can improve your experience living here.
Verified Renter The community could be better, safer if the time and effort was applied. This community needs a management team who is genuinely concerned with the concerns and needs of the residence and thats not whats offered here.
Business response:
Thank you for taking a moment to share your situation with us. It is clear we did not give you the service level we pride ourselves on providing and are sorry for this lapse. We would appreciate it if you would contact us at (804) 441-8482 so we can better understand how this occurred and how we can improve your experience living here.
Verified Renter Overlook at Brook Run seems like a nice neighborhood to live in, but inside the units really need some updating and staff that will make sure that the property is habitable.
Business response:
Thank you for taking a moment to share your situation with us. It is clear we did not give you the service level we pride ourselves on providing and are sorry for this lapse. We would appreciate it if you would contact us at (804) 441-8482 so we can better understand how this occurred and how we can improve your experience living here.
Verified Renter Im sorry but I would never recommend these apartments to anyone,, dont get me wrong they have the potential for greatness but management has got be more proactive with tenants and they also need to work on their etiquette as it pertains to customer service
Verified Renter Maintenance of the property is horrible.
Frequently asked questions about Overlook at Brook Run
How is Overlook at Brook Run rated?
Overlook at Brook Run has a 3.2 star rating with 218 reviews.
When is Overlook at Brook Run open?
Overlook at Brook Run is open now. It will close at 5:30 p.m.