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Pacifica Senior Living Oakland Heights

4.5

About this business

About Us Pacifica Senior Living Oakland Heights Pacifica Senior Living Oakland Heights offers a full continuum of care in Oakland, California. Our pet-friendly senior living community includes Independent Living, Assisted Living, and Memory Care services. 

Location details

2361 E 29th St, Oakland, CA, 94606, United States

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4.5223 reviews
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Anonymous's profile image
4 months ago

Get to know the staff! They need to know who you're visiting & will be more receptive to answering questions/providing info...a little kindness goes a long way on both sides!?? 

Business response:

Hi , thank you for leaving this detailed review about your experience with our community! We always strive to provide top quality service and are pleased to hear that you enjoyed your experience here at Pacifica Senior Living Oakland Heights. Thank you again, we hope that you have a great day! 

Anonymous's profile image
8 months ago

At this time my husband and I are not in need of assisted care - independent living. Meals/Dining - Breakfast is mostly scrambled eggs and sausage or bacon with different types of bread (not our favorite). Alternates are available, but it takes a little time to order and receive. We usually just order oatmeal, which is always readily available (we bring our own brown sugar and raisins, which are not provided). Lunches and dinners are usually very tasty. There are alternates, too, sandwiches, salads, burgers, or hotdogs. Frie... read more

Business response:

Thank you so much for sharing your experience with us! We appreciate you taking the time to leave us a positive review. 

Anonymous's profile image
8 months ago

For the activities - they could have more for higher functioning residents - higher functioning both mentally and physically. If we could give the value for cost a 10, we would! The Pacifica Senior Living community is peaceful, quite, kind and the staff have been great. It is a beautiful campus 

Business response:

Thank you for your review! We're glad to hear that you have enjoyed your experience at Pacifica Senior Living Oakland Heights. 

Paul's profile image
a year ago

Pacifica has been extremely beneficial to my mom and our family. We were lucky to find them. I was an Oakland policeman and knew about the facility. I always express my appreciation for the work and patience the staff members display day in and day out. 

Business response:

Hi Paul, thank you for sharing this positive review about your experience with our community! Here at Pacifica Senior Living Oakland Heights, we always strive for top-quality service and are glad we could provide it for you. 

Anonymous's profile image
a year ago

This facility is ok. It's a nice, clean place. General areas always seem very clean and well kept. The people that I've interacted with have all been fine. The move in process was a little rough, but the staff was very responsive and everything was taken care of as quickly as possible. Things seem to be going very well right now. My mom hasn't participated in the activities yet, so I can't rate those. I would recommend this facility to family and friends. 

Business response:

Thank you for your honest feedback about when your mom moved in. Here is a link to the Calendar of Activities so that you see the options that your mum has on a daily basis. We appreciate that you recommend us to others. 

GT's profile image
a year ago

For the time she was there, her room did not have the in-house cable in the contract, so we payed for Comcast. After meeting with the Executive Director, he agreed to move her to another room, but my sister decided to move. Other than not returning voicemails until about the third call, I would give them a 5 in all the other categories. They did refund us as promised under the contract terms. 

Business response:

Thank you for sharing your five star detailed review here. We will do our best to improve in the areas you feel were lacking. We are sorry that your sister decided to move, and would like to keep in touch. Please feel free to reach out in the future, we would love to see your sister back here in our community. Thank you so much again for sharing and we hope to see you both again soon. 

anonymous's profile image
2 years ago

The staff members for the most part are really friendly but sometimes they have inconsistencies with their communication. It could be because they are short staffed which we understand given the circumstances these days but sometimes when we reach out to the staff for questions we either get a response right away, an hour later or even the next day. 

Business response:

Thank you for taking the time to leave us this positive review and feedback. We hope you have a great day! 

Tonia's profile image
2 years ago

We have had an excellent experience so far. Every time we come to visit everything is in order and where it should be and out loved one room is always clean. The staff members are wonderful, they are always extremely welcoming. They have a variety of different sized apartments that only go up a small fee of [fee removed] so it is not expensive. They also have housing on site, it is a gated community and if they residents have cars they have underground garages. They except everyone here no matter then level of care or needs.... read more

Business response:

Tonia, thank you for leaving this detailed review about your experience with our community. We appreciate it and look forward to seeing you again! 

Paul B's profile image
2 years ago

Even though it is in the middle of Oakland, the spot is crime free in the area. Don't listen to of all the reports that Oakland is all bad, this community doesn't immolate the city of Oakland as a whole. The staff are responsive to questions or concerns that the family has about our loved one. 

Business response:

Paul, thank you for leaving this detailed review about your experience with Pacifica Senior Living Oakland Heights. We appreciate it and look forward to seeing you again! Take care! 

Frequently asked questions about Pacifica Senior Living Oakland Heights

How is Pacifica Senior Living Oakland Heights rated?

Pacifica Senior Living Oakland Heights has a 4.5 star rating with 223 reviews. 

When is Pacifica Senior Living Oakland Heights open?

Pacifica Senior Living Oakland Heights is open now. It is open 24/7.