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Pacifica Senior Living Union City
- Assisted Living Facilities
- Union City, CA
About this business
Location details
33883 Alvarado-Niles Rd, Union City, CA, 94587, United States
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Everyone was very nice here and I think they have a wonderful program. I certainly liked it better than Fremont Hills but it was not what I was looking for. I did not think it was a good fit for my parents.
Business response:
We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.
My experience is limited to the memory care unit only. My Mom was unique in that she was mobile and had not yet lost her ability to reason... she could not live on the assisted living side as it was not secure. The room size was okay ... I moved her from her home so the room was completely tricked out with her own things ... that was as not the case for many of the other residents. Basically the staff was not equipped to deal with the situation but they also didn't want a vacancy and overall it was a decent place for her to ... read more
Business response:
We like to hear feedback because it helps us to evaluate opportunities for improvements and teachable moments. As you mentioned, your mom was somewhat unique in her needs and we appreciate that she enjoyed her own apartment.
It looks clean on the surface and to me the staff were all smiles, but they didn't treat my mom well at all. Pacifica Senior Living was the worst. When I picked up my mom for there, she smelled of urine, very soiled diaper, and her clothes were dirty. I cleaned her up and took her straight to the emergency room. She was suffering from dehydration and had a UTI.
Business response:
There is no easy response other than to apologize if our staff members were not as responsive as they should have been to your mother’s needs. You will be pleased to know that we have had staff turnover because it is important to us that we ensure that our staff are both caring and attentive in aiding our residents.
Food is one of the few pleasures for seniors and it is not very good People need to know that the majority of the people at this facility are impaired mentally or physically. This limits the ability to make friends and enjoy activities
When I came to pick up my she was unclean and smelled awful. She had to go to the hospital because she was dehydrated and had developed a UTI. Based on the experience we have had with Pacifica Senior Living, we would definitely NOT recommend this community to other families.
My sister was a resident for 4 years , iIt was a terrible experience for her and our family. The change over in staff, was constant. Waiting for assistance took hours at times. But the worst was the stealing. It was constant, new sheets , cloths, electronics, etc. The staff are not trained to care for residents, and the behavior I saw and heard from my sister was inappropriate. I have read some of the other reviews and cant believe they are true. Please don’t place your loved ones there it will be an unpleasant experience fo... read more
Business response:
Your review is very concerning to us. We would appreciate if you would contact our community by calling (510) 270-0016 to speak with our Executive Director about your recent experience.
They don't tell you the truth when you sign up about the care. They are very understaffed. we chose this one originally because of the location and they promised a lot of care that they didn't provide. My mom passed away there. The caregivers are good people, but they can't possibly provide enough care to the number of residents they have. I would absolutely not recommend this community.
Business response:
Your review is very concerning to us. We would appreciate if you would contact our community by calling (510) 270-0016 to speak with our Executive Director about your recent experience.
Frequently asked questions about Pacifica Senior Living Union City
How is Pacifica Senior Living Union City rated?
Pacifica Senior Living Union City has a 4.6 star rating with 333 reviews.
When is Pacifica Senior Living Union City open?
Pacifica Senior Living Union City is open now. It is open 24/7.