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Palmetto Dunes Oceanfront Resort
- Resorts
- Hilton Head Island, SC
About this business
Location details
4 Queens Folly Road, Hilton Head Island, SC, 29928, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | 8:00 a.m. to 7:00 p.m. |
Unit not ready at 4 pm check-in day . Terrible customer service at the front desk . Starting quoting the contract that states they up until 6pm to get the unit ready. Had dinner reservations at 6pm after driving all day.
Business response:
Hello Eric. We apologize that we could not have your unit ready for your arrival at 4pm. We certainly try our best to have everything ready right at 4pm, if not beforehand, but unfortunately with the high volume of business we cannot always make this happen. Please accept this apology, as we certainly did not intend to have your vacation start off on the wrong foot.
This is an update to the review I posted on February 18th regarding 516 Barrington Court in Palmetto Dunes Resort. We met with a representative of the Palmetto Dunes rental agency who explained that they don't control the individually owned rental units, nor do they control the maintenance of the building itself. This is a condominium and is run by a board. That group is responsible for the building, including the elevator which is still not working. The owners of our unit are solely responsible for the interior of the unit.... read more
POOREST customer service here AND the resort illegally towed our rental car. Even the Board of Directors refused to contact us directly to discuss the poorly handled situation, even though their resort was in the wrong. The towing situation was extremely upsetting. The villa was tired, poorly outfitted with a mishmash of old dishes, utensils, glasses, pots and pans. The bed/furnishings were decent but bath towels were skimpy, thin and scratchy. The front door area was filthy with cigarette butts in the dirt and unwelcomi... read more
Business response:
Hello SusanB. As we mentioned on the other review site, we certainly appreciate the feedback above, but need more clarification on where you stayed within the resort, as the Palmetto Dunes Oceanfront Resort site that this review is posted on only manages a certain percentage of the properties within Palmetto Dunes. Basically, to clarify, we only have control over some of the rental properties within Palmetto Dunes. Also, when dealing with the different complexes within Palmetto Dunes, each one has its own regime that governs... read more
I played golf at the Arthur Hills course. Didn't stay at the resort and my greens fees were $166. For that amount of money, I was expecting something a bit more special than your run of the mill public track. Was disappointed. Greens were horrendously slow and fairways were recently overseeded. If you are doing work to the course, then drop your fees.
First of all the complex is old. From 1974 I think. 598 Queens Grant needs work. Bathrooms not so clean. You only get one towel each and two rolls of toilet paper for each bathroom. Be prepared to get your own after a couple days including soap for washing dishes, washing machine pods and garbage bags. DUH!. Should be better arrangement. Not used to not have ammenities for a full week. However, all mentioned in contract--so take it or leave it. Overall --not too bad. Palmeto Pines is a great location. Be careful which unit ... read more
Business response:
Hello Marguerite. Although 598 Queen's Grant is located within Palmetto Dunes Oceanfront Resort, it is not one of the properties that we manage. The amenities, etcetera are something that you will need to contact your specific rental company about, as we have no control over the unit itself, nor what is provided for your stay. If you would like to rent directly from Palmetto Dunes Oceanfront Resort, please give us a call or look at our website to see what we have to offer. Thank you.
I had a lovely time here. Highly recommend staying here if you are ever in Hilton Head. There are many activities on site like pickle ball, golf, beach, several swimming pools, a general store and restaurants. A few points worth mentioning- the home we rented was very modern and updated so no complaints there! It was in Queens Grant- Georgetown section and a short walk to the pool. The "beach" was hard to find and parking spots are extremely limited. We ended up finding spots at the Disney Resorts beach which also offered ac... read more
Pros: Beautiful property with lots of sidewalks for easy walking and biking Golf courses are nice if you play Stay in Centre Court which is near most stuff (restaurant and General Store and beach) Good security Cons: Old buildings built in 1980s could use renovations. Paper thin walls You can hear others in neighboring villas - walking upstairs above your bedrooms. on their patios, etc. Not a lot of diversity here Things can get boring after a day or so IMO Pro tip: Bring your own bike if you can. The rentals are uncomfortab... read more
We stayed in 27 Fazio villas for 7 days and had a great vacation. However, I would not be quick to return to palmetto dunes and would not recommend the unit we stayed in to anyone. We loved the location and adventured all around the island including coligny and shelter cove and sea pines. The location of the resort was great. The unit was clean and looked nice but the beauty was only skin deep. I think the owners bought the cheapest of everything including the bed I slept in. It was downright awful and uncomfortable. The flo... read more
Business response:
Hello Sarah. We apologize for the delayed response as it certainly seems that you did not enjoy your accommodations during your stay with us last month. If you would like to discuss this further with us, please reach out to 800-827-3006 at your earliest convenience so hopefully we can have you back soon. Thank you for your time and we look forward to hearing from you.
I'm writing this review for pickle ball lessons at the resort. My instructor was Rick Hobson. He was patient, funny and personable. He didn't mind that I am a beginner and in the one hour, not only helped with rules and technique but also talked about strategy. Rick had contagious enthusiasm! Meet me at the court!
Frequently asked questions about Palmetto Dunes Oceanfront Resort
How is Palmetto Dunes Oceanfront Resort rated?
Palmetto Dunes Oceanfront Resort has a 4.5 star rating with 722 reviews.
When is Palmetto Dunes Oceanfront Resort open?
Palmetto Dunes Oceanfront Resort is open now. It will close at 7:00 p.m.