Paradise Valley Senior Living

4.4

Assisted Living Facilities
Phoenix, AZ

About this business

Wellness Assisted Living Facilities Retirement Homes

Location details

16621 N 38th St, Phoenix, AZ, 85032, United States

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4.4189 reviews

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Anonymous

2 years ago

My tour with Pacifica Senior Living Paradise Valley was terrible. I walked into their lobby. Nobody knew about our appointment. The lobby looked like it was a storage room with boxes and stuff stashed everywhere. I didn't get to have a tour because they stated they didn't know about my appointment.

Business response:

We sincerely apologize that we missed your appointment and it was miscommunication on our end. The community staff checked the record book and saw that your tour was scheduled. Unfortunately, you arrived just after our community-wide deliveries from Amazon were dropped off and it was human error. Not that this is an excuse but you deserve an explanation. We would like to show you around our community during a time when it is less hectic.

3 years ago

I chose this place due to the fact I thought it was an ideal setting for our loved one. I wish the administrative staff would stay in touch when loved ones contact them. I have tried to call the resident care director about upcoming appointments and concerns. It takes too long to hear back. I also was told that patients in memory care could have free cable TV in their rooms, only later to learn from someone else that is not true. Please know that keeping in touch with family members is important in retaining your clients.

Business response:

Dear CJ, Due to HIPPA rules (Health Insurance Portability and Accountability Act), we are restricted from commenting regarding a current or former resident’s care. You can rest assured that we are in daily contact with those who have medical Power of Attorney (POA) with regard to a resident’s care. Beyond that, we are not at liberty to share this information any further so we suggest that you seek out the POA directly.