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| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I recently relocated here from Charlotte. Before I moved to Newport, I decided to come up and shop for apartments. While in Newport I toured several apartments and found Park Place by accident. When I walked in I was welcomed by Nikki, who was my leasing consultant. She did a marvelous job assisting with my questions/concerns, as well as providing clear details (frequently) to assure that I understand the area and the apartment community. To say she is GREAT is not doing her justice. She is great at her job and I personally ... read more
My fiancé and I were looking into moving from where we were at the time to something bigger for ourselves and our girls!!! We happened to be going to our bank which was a 3 minute walk from the Park Place rental office. Well there were no parking spots available in front of our bank so we parked in front of the leasing office. As we were coming back from the bank we noticed a “Now Leasing” sign outside. I told my fiancé....we should check it out just to see what they looked like on the inside!! BEST DECISION OF OUR LIVES!!! ... read more
My move-in experience with Park Place leasing office was a breeze. I don’t like the fact that because it’s only me in my place I can only get one key to my apartment. I’ve never heard of that in my life any other apartment I’ve stayed in they give me two keys and one mailbox key. I also dislike the fact that because I don’t have a registered car. I’m unable to receive a gate key. Suppose I’m making groceries, or I’m in an Uber any quick access to my apartment I’m unable to all because I don’t have a car that’s so unfair. My ... read more
Business response:
Welcome to Park Place, Tashaela! We appreciate your review and are happy to hear your move-in went smoothly. We understand the concerns on those company policies and will pass your comments along to the management team for review. We hope we can make your time with us amazing!
I have lived at Park Place 4 times in the past 14 years. This last time was the worst. I notified the office on April 11th, 2024 that I would be moving. The girl in the office told me that she would need a date. I told her that I would say June 30th since that's when the lease ends, but it would probably be before that. She said that they would need the date. I told her at that time I would move on May 17th. I provided her with my forwarding address. She gave me the moveout checklist at that time. I had that apartme... read more
Business response:
Hi Randall, we appreciate you returning to rent with us so many times. Your satisfaction is important to us and we are sorry for any confusion with your move-out. Your concerns have been shared with the management team so someone can look into this further.
Response time is too slow due to few maintenance staff members. When the staff does arrive, they are very courteous and highly knowledgeable. Great team, but too few of them to get to residents in a timely manner. I had to wait 2 and 1/2 days before they could arrive to repair my issue with having no hot water in the apartment, and no running water at all in bathroom. We had to shower at our gym for 2 days. Really not acceptable.
Business response:
Thank you for your feedback, Kim. We always aim to complete maintenance requests within 48 hours and we apologize if that was not the case for you. Your comments have been shared with management.
Neighbors noisy. Management does nothing
Business response:
Hi Derrick, we're disappointed to see your review. We can't find anyone by your name in our system, so we aren't able to reach out to learn more. Please contact the leasing office if we can assist you.
The apartment smelled of smoke; like a cheap casino or hotel. The carpet is extremely old and needs replacing. It had paint all on the carpet along with bleach stains. It is a carpet that you don’t want to walk on barefoot!!! However, when I brought this issue to management they quickly assisted with the removal of the smoke smell. They showed a great deal of concern and I was appreciative of that.
Business response:
Hi Leslie, we're disappointed your new apartment wasn't up to our standards for move-in. We want everyone to love living here and we appreciate your feedback. We're happy to hear everything has been resolved and that our team was able to assist you. If you ever have questions or need anything else please reach out to the leasing office. We are here to help!
I had a miserable experience with Park Place. Management has awful communication. From no one being in the office when I went (during office hours), to the phone never being answered, to the voicemail box always being full, the only time I could get a response was when a strongly worded email was sent their way threatening to reach out to higher-ups. However, communication has never been faster than when a rent payment is a day late. Funny how that works. Neither myself nor my roommate had keycard access to the gym or othe... read more
Business response:
Hi Olyvia, we're sorry to hear you weren't completely satisfied during your time with us. We always appreciate feedback so we can work even harder for our residents and have shared your comments with the management team.
This is the worse to live. Just received a letter, $1343.00 current rent, new rent $1756.00. They are small, no closet space or storage. Roaches are all over the place and they only put bug traps in rooms and say they sprayed but it does help, the grounds are dirty, Check M-F how the trash cans are. The appliances are 1980, and basic. Pool is dirty and never open, rent increases every year. BE ADVISED DONT TAKE YOUR CHANCES AND BE SOLD ON LIES.
Business response:
Hi Jason, we're sorry to see your review. We appreciate you choosing our community as your home and are disappointed to see we haven't met your expectations. We have shared your feedback with the management team. If you have any questions about your lease or anything else please reach out to the leasing office.
Park Place Apartments has a 3.7 star rating with 265 reviews.
Park Place Apartments is open now. It will close at 5:00 p.m.