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Park Place Apartments
We wish to thank our exceptional maintenance team and office staff for the great work they do for their residents. You are truly the best! We would like to thank Dustin in Maintenance for the superb job he did in the middle of the night recently fixing a leak in our apartment and for his timely follow-up in repairing the wall afterward. It looks brand new!
We had a horrible experience at an apartment complex who was supposed to have our apartment ready. Come moving date the OTHER place was just a joke and followed through on nothing they had promised. So, we were without a place to live on moving day! We immediately went to Park Place, walked in, and were greated by Nikki. She was and is an angel from the start to the finish. She showed us a gorgeous apartment and took care of us from beginning to end. She reassured us every step of the way, and went above and beyond. She show... read more
Nikki spent the entire morning with me making sure that my new apartment would feel like the home that I need. She was energetic, encouraging and very professional. She went above and beyond to make sure that my experience was a positive one. I highly recommend Park Place at City Center!
I recently relocated here from Charlotte. Before I moved to Newport, I decided to come up and shop for apartments. While in Newport I toured several apartments and found Park Place by accident. When I walked in I was welcomed by Nikki, who was my leasing consultant. She did a marvelous job assisting with my questions/concerns, as well as providing clear details (frequently) to assure that I understand the area and the apartment community. To say she is GREAT is not doing her justice. She is great at her job and I personally ... read more
My fiancé and I were looking into moving from where we were at the time to something bigger for ourselves and our girls!!! We happened to be going to our bank which was a 3 minute walk from the Park Place rental office. Well there were no parking spots available in front of our bank so we parked in front of the leasing office. As we were coming back from the bank we noticed a “Now Leasing” sign outside. I told my fiancé....we should check it out just to see what they looked like on the inside!! BEST DECISION OF OUR LIVES!!! ... read more
My move-in experience with Park Place leasing office was a breeze. I don’t like the fact that because it’s only me in my place I can only get one key to my apartment. I’ve never heard of that in my life any other apartment I’ve stayed in they give me two keys and one mailbox key. I also dislike the fact that because I don’t have a registered car. I’m unable to receive a gate key. Suppose I’m making groceries, or I’m in an Uber any quick access to my apartment I’m unable to all because I don’t have a car that’s so unfair. My ... read more
Business response:
Welcome to Park Place, Tashaela! We appreciate your review and are happy to hear your move-in went smoothly. We understand the concerns on those company policies and will pass your comments along to the management team for review. We hope we can make your time with us amazing!
I have lived at Park Place 4 times in the past 14 years. This last time was the worst. I notified the office on April 11th, 2024 that I would be moving. The girl in the office told me that she would need a date. I told her that I would say June 30th since that's when the lease ends, but it would probably be before that. She said that they would need the date. I told her at that time I would move on May 17th. I provided her with my forwarding address. She gave me the moveout checklist at that time. I had that apartme... read more
Business response:
Hi Randall, we appreciate you returning to rent with us so many times. Your satisfaction is important to us and we are sorry for any confusion with your move-out. Your concerns have been shared with the management team so someone can look into this further.
Response time is too slow due to few maintenance staff members. When the staff does arrive, they are very courteous and highly knowledgeable. Great team, but too few of them to get to residents in a timely manner. I had to wait 2 and 1/2 days before they could arrive to repair my issue with having no hot water in the apartment, and no running water at all in bathroom. We had to shower at our gym for 2 days. Really not acceptable.
Business response:
Thank you for your feedback, Kim. We always aim to complete maintenance requests within 48 hours and we apologize if that was not the case for you. Your comments have been shared with management.
Neighbors noisy. Management does nothing
Business response:
Hi Derrick, we're disappointed to see your review. We can't find anyone by your name in our system, so we aren't able to reach out to learn more. Please contact the leasing office if we can assist you.