This profile has been claimed by the business owner or representative.
Paulette Wiley
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Rd, Suite 200, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Process was easy and quick. My loan was with Penny Mac to begin with which made the refinance process very easy.
The closing time changed a few times and the document originally given with the closing date didnt match what I was told over the phone. I emailed and called the day prior closing to 100% verify the closing time. I was told it was the same time, but I felt like there wasn't much effort put in to actually verifying everyone was on the same page. I waited and no one showed up at the time I had verified the day before. I DO NOT want this publicly posted. All parties should inform of any changes
Understand that no one really recommends things like this to others.
I've been a PenneyMac customer for a few years and have never had any issues. My refi went off quickly with no problems. I only had to speak to 2 of my team and any questions were answered accurately and promptly. Saving $400 a month is huge. Time for a new car.
My loan officer changed during this process and information that I was provided at the beginning did not hold true throughout the process. Though Ms. Wiley was attentive, I was so very disappointment with misinformation, no-show morning of original closing, miscommunication about dual closing, inaccurate loan documents, and inconsistency in explanation about escrow account
Do my want publicity posted
From the very first call I received to the document signing at closing, I truly felt like I had a team of experts assisting me along the way. In particular, both Carol Dion and Paulette Wiley were exceptional at helping me understand the process and giving me instructions on what to expect and what to do when I needed to take action. What impressed me most was that Carol made me feel like a person and not just a number when we first talked and Paulette continued that through the whole process.
We were told, by the closing lawyer, 30 minutes before she arrived that we needed to have a witness at the house. It would have been great if we had more time to find a witness. Everything else connected to the loan process was flawless.
Completed refinancing of my loan -- excellent customer service from beginning to end!!
Frequently asked questions about Paulette Wiley
How is Paulette Wiley rated?
Paulette Wiley has a 4.8 star rating with 471 reviews.
When is Paulette Wiley open?
Paulette Wiley is closed now. It will open tomorrow at 9:00 a.m.