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Peninsula Post Acute

4.0

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Location details

1609 Trousdale Dr, Burlingame, CA, 94010, United States

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4.0257 reviews
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Kevin W.'s profile image
Kevin W. 
rating
7 years ago

This place isn't all bad, but what is bad outweighs the good. Lets start things out on a positive note. A couple of the Medicine Nurses are awesome, Jessica and Cindy rock! The others aren't bad, they just didn't leave to much of an impression on me. The CNA Zach is awesome to. All the other CNAs had good days and bad days (more on this later). My therapy team was also awesome. Jaime and Kyle, you rock. A major props to Ernie, Jodie, Mo, Christine, Marian and Joy. All the office staff I dealt with were super cool to. Terry, ... read more

Business response:

Hello Kevin, I am truly sorry to hear that you were disappointed with aspects of the care provided and that we failed to meet certain expectations you had during your stay with us. While it brings much pleasure knowing who and how we served you well, I would love to extend my personal cell phone number so that we can discuss areas you were not pleased with hopes to improve specific avenues of care for each and every resident in the future. If you have a moment, please don't hesitate to call me so we can chat. I appreciate... read more

Lori M.'s profile image
Lori M. 
rating
7 years ago

If I could give this place negative stars I would. Many of the staff were rude and disrespectful to my mom. She rang for assistance in getting to the bedside commode during the night, waited for 30 or more minutes, then tried to get herself onto the commode and fell. She was left sitting on the commode for over an hour another day. The commode was left unemptied for several hours on more than one occasion. She had to wait for 45 minutes or longer several times for her medications. She was not even offered a shower or bed bat... read more

Business response:

Hello Lorene, I know we were able to speak about the concerns you had during your Mom's stay here and I truly apologize for the frustrations you experienced during her stay here. I appreciate you reaching out to me via email and I can assure you we don't take anything said her lightly. Our mission is to always provide the best care and be here for each and everyone of our patients and their families. If there is any way we can continue to speak about the aforementioned, please contact me on my cell. Warmest Regards, Shane... read more

William G.'s profile image
William G. 
rating
8 years ago

While the staff seem professional, the facility is old and run down. They do not even have AC. My wife was lucking since she got room with a bathroom. Parking is very very limited. The bed and wheelchair supplied for my wife (she broke her leg) were clearly old and should have been updated. Even the TV remote was not working correctly. Wish I had checked out the facility before my wife was sent there from the hospital which is next door to the Rehab facility (only good thing not far to go if need to be readmitted to the ho... read more

Leonid G.'s profile image
Leonid G. 
rating
8 years ago

My Grandma and Grandpa were in this place for a bit. During the day it all seem normal, I visited them at 11PM, and I found out that my grandparents trying to sleep, while night sitter, sits in between them and eats, while TV is on and loud.. I made a comment and asked night nurse to take care of situation, and when I visit next night same thing was on! Older people trying to rest, while someone sits and eats with loud TV playing, only when I promised them to escalate it to media they replaced night sitter with someone decen... read more

Business response:

Hi Leonid, Thank you for bringing this matter to our attention. We are so sorry to hear about your experience and would love to speak with you to better address the situation. Feel free to contact me directly via my cell phone at 909-489-1984. Thank you, Jeff, Administrator 

Francisco M.'s profile image
Francisco M. 
rating
8 years ago

I give this facility 0 stars. Within 24 hrs my mother was sent back to the ER. Upon arrival to the facility, it looked ok. Several hours later, no one had stopped by to even bring her a pitcher of ice water. If it wasn't for me being prepared with water bottles, who knows how long my mother would have gone without something to drink. On top of that, the room was riddled with ants. The next morning, I arrived at 7am to find my mother, with her recently operated leg, dangling from the bed, no oxygen, disoriented, and lying i... read more

Business response:

Hi Francisco, Thank you for bringing these matters to our attention. We are so sorry to hear about your experience and would love to speak with you to better address the situation. Feel free to contact me directly via my cell phone at 909-489-1984. Thank you, Jeff, Administrator 

Terri B.'s profile image
Terri B. 
rating
9 years ago

I reviewed based on my initial visit and the facility looked ok, but after a 3 day stay my mom ended up back in the ER and we found out she did not get the injectable medication she was prescribed. Before transferring there, I was assured that Peninsula Post Acute had 2 days of the medication because her pharmacy had to mail the Rx to her. I cannot recommend Peninsula Post Acute to anyone, they allowed to many important things to slip by. 

Business response:

Hi Terri, Thank you for bringing these matters to our attention. We are so sorry to hear about your experience and would love to speak with you to better address the situation. Feel free to contact me directly via my cell phone at 909-489-1984. Thank you, Jeff, Administrator 

Ladi Da A.'s profile image
Ladi Da A. 
rating
9 years ago

UPDATE - 01/2017: I am increasing my rating by 2-stars for the care shown to my mom by the other nurses. Her original nurse was banned from assisting her, and the replacements were much better. Jojo was one of her favorite nurse's assitants. The woman in charge of activities was also very kind. ORIGINAL REVIEW - 12/2016: I find it odd that there are two listings for this facility--one with ONE star and one with FIVE stars. The review with ONE star is now "closed". Only this listing with five stars remains. Sorry, but this ... read more

Frequently asked questions about Peninsula Post Acute

How is Peninsula Post Acute rated?

Peninsula Post Acute has a 4 star rating with 257 reviews. 

When is Peninsula Post Acute open?

Peninsula Post Acute is open now. It is open 24/7.