PENNYMAC

Jeremy P. 

on Birdeye

4 years ago

Thanks for the help 

Carol M. 

on Birdeye

4 years ago

Too many phone calls and emails from different people. Homestead Tax Exemption was not included in final process so there seemed to be a breakdown on PennyMac’s end. 

John S. 

on Birdeye

4 years ago

Brittney Hinson was very helpful setting up the refinance process. The website is clear and helpful. Documents requested are not difficult to find. Brittney asked her supervisor to match the numbers we got from another lender, which is why we stayed with Penny Mac. Only thing that we wish was easier was calling customer service to cancel our last payment of the old loan. I called several times and was on hold for an hour but no one answered. 

Jennifer B. 

on Birdeye

4 years ago

I can’t believe how quick and easy it was to complete my home refinance. Great customer service! 

Gerard G. 

on Birdeye

4 years ago

Great job. 

EZEKIEL V. 

on Birdeye

4 years ago

Easy to work with. 

Louise S. 

on Birdeye

4 years ago

i do not know who Gianna Grettler is - we never spoke 

Alexis P. 

on Birdeye

4 years ago

The service was great. 

Joanne Z. 

on Birdeye

4 years ago

Nayely was polite and helpful. I believe the issues I have with process were due to Pennymac’s system of communication, using email and computers for everything. I was told On several occasions that the system for uploading documents was not working properly and the platform for reading docs and disclosures was also confusing. Perhaps some of these issues were due to my confusion. I did appreciate being able to reach a representative each time I phoned. Many issues were due to not having a complete orientation to the entir... read more