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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Smooth procedure
A great experience in refinancing my home. PennyMac made the process simple and easily understood. Communication was prompt and they answered all of my questions.
Polina was great to work with
I frankly don't remember dealing with Polina. I dealt with at least 3 Pennymac representatives whom did not necessarily communicate with each other concerning our refinance. Having a single representative from beginning to end would have been helpful. Also we were refinancing an existing loan with Pennymac and often the information sought was information you should have had in your files. If you would have declined our refinance, you would have been stuck with our loan anyway.
I am very pleased with the service that I received.
I felt overall it was a good experience but I think maybe some training should be done with working with military members. Service overall was great, the outcome was great but I was turned off twice just the way a couple of my questions/statements were addressed. Perhaps it was not intentional but I remember that. Anyway, thank you for listening to my feedback. Have a great day.
All great until forced review. This should be omitted from future surveys.
This does not effect the loan. I am trying to find out why I have an $800. 00, plus dollar amount in box 5 on my Pennymac Form 1098. I can't finish my taxes until this form is revised.
Please by Austin lunch for a month. Kind,efficient, willing to explain things and always on time off when he said he'd call. Awesome customer service is a big plus and makes the biggest difference in any situation. Thank you Austin
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,116 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.