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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Latrice was pleasant and clearly tried her best
Great service
I called several times a week to keep the process moving. I hit a road bump with my his lease. I had the same lease when I got the initial mortgage in 2019 as we as when I refinanced in 2020. It was clear no one on the underwriting team had the time to actually review the paperwork or previous applications
Just ok is not good enough. Closing the loan and document exchange delayed closing. After closing it would be nice to be able to call pennymac and actually talk to a person. Customer automated service is terrible
Sandra was very helpful, friendly, professional and answered questions quickly.
I wish this closing would have happened within the 8 week timeframe, keeping in mind that I live outside the USA.
Excellent experience!
Ray contacted me about refinancing. After spending over an hour doing the paperwork and getting things lined out. I was told, No on the refinancing. Then was called back and told Yes but I needed to answer within an hour. I called back and said I would not do it in such a small time window. Then his partner called a couple days later and bugged me about refinancing. He kept on me and offering these deals. I told him I didn't even know if I was going to stay in the house much longer. He finally allowed me to get off the phone... read more
Easy and helpful
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,193 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.