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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The team as a whole was very helpful. Good communication and very friendly.
Restoration of VA eligibility were requested that weren't even necessary. We spent an entire week trying to get them including visits to the VA and numerous phone calls, and lack of communication from the PMAC team. It was very stressful. Also the closing documents were incorrect causing the closing to take an extraordinary long time affecting no less than a dozen people. I was embarrassed.
Everything was smooth from start to finish.
The entire process from start to finish seem to be layered in miss communication between the loan team members and the title company for closing. It seemed as if no one knew exactly what was required and no one seem to review notes on the account from previous representatives and everyone seem to be duplicating efforts which made the process even more confusing and frustrating.
Excellent all around!
Great service last year. Would use PennyMac again!
Very helpful and responsive
The process was clearly explained.
Meagan Thompson was helpful and explained expectations for us and Penny Mac clearly. I'd rate her "excellent". Prior to working with Meagan Thompson, however, there was a time lapse that required us to resubmit some paperwork. We were not told why there was a delay in processing our loan. We called and emailed. When we finally contacted our initial loan processer, he said he'd communicate back to us within the day or the following business day. That did not happen. Our loan application was passed onto Meagan Thompson ... read more
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,191 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.