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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Penny Mac so easy to work with and not make you feel bad if credit is low. Help you all the way they your loan process. Friendly and knowledgeable staff. I highly recommend them.
Having the opportunity to chose my own title company in Texas. The closing was a disaster, the notary was rude and unpleasant (and late), and the title company was not in Texas and did not seem to understand which documents were needed. Title work was already in process before I was approved, therefore, I was unable to stop/move that process to my local title company relationship. It would have also been helpful to have been provided all documents prior to closing for my review/comment/questions. There was a stupid issue of ... read more
The refinance with PennyMac this time around was a bit stressful due to a combination of factors including requesting documents over again even after it had been sent etc. Other than that, every other thing went well
Super quick and easy process. Completed 3 weeks ahead of deadline. So glad this is my mortgage company!
I just thought the overall experience was OK that’s my opinion on the whole thing
Well it really wasn't Nancy's fault. Toya was the one assigned to me but I guess she got tired of me and Nancy took over. Nancy helped me and did everything could to process everything. I appreciate all the help.
Chantel was always calling and keeping me up to date on the entire process. She was very easy to communicate with and pleasant on the phone. Anything that was occurring she was right on it. I recommend her for a Raise and Promotion. She was awesome to work with.
Fast easy process with PennyMac, friendly service.
Complete breakdown and loss of communication numerous times. We were passed around to various people and our loan officer did most of the work. We closed late, had the wrong paperwork and missing paperwork at closing, and still to this day our escrow is not correct and our insurance information is all wrong from the closing. I have tried for hours on multiple days to correct and cannot get a hold of anyone to assist. Very disappointed.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,081 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.