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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,018 reviews
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Eric C.'s profile image
Eric C. 
3 years ago

Settlement Statement changed repeatedly, each time different. We agreed that there would be no escrow and all the documents reflected that (including the documents I signed with the closing agent), then with no notice or discussion, an escrow was added. Additionally, my insurance was fully paid through January of 2023, but an additional year's insurance premiums were withheld. For taxes, I was paid up through May 2022, but an additional 12 months was withheld through 2023, plus now the escrow withholdings. as. result, I'... read more

Jay Y.'s profile image
Jay Y. 
3 years ago

From my loan agent to the closing person, everyone was friendly and professional. 

James Freeman S.'s profile image
James Freeman S. 
3 years ago

All of my expectations were met Great experience 

Robyn B.'s profile image
Robyn B. 
3 years ago

No comment 

Melinda M.'s profile image
Melinda M. 
3 years ago

It was too much paperwork and I felt rushed to sign things I didn't understand. 

William D.'s profile image
William D. 
3 years ago

Everything was outstanding - from beginning to close; except I shredded the check when closing by accident and I still have yet to receive the reissued check from the Escrow company! 

Benjamin W.'s profile image
Benjamin W. 
3 years ago

There’s an automated documents request system that is used and it contradicts what has actually been submitted. On several occasions, I had already submitted requested documents but then was sent an automated email asking for them to be submitted. It caused some confusion during the process. 

Montserrat W.'s profile image
Montserrat W. 
3 years ago

Post My Review 

Amer H.'s profile image
Amer H. 
3 years ago

Good job Frank! 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,018 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 5:00 p.m.