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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.549,249 reviews
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Tod M.'s profile image
Tod M. 
on Birdeye

2 years ago

Chantel provided top-notch, professional assistance. Highly recommend her and the PennyMac team. 

Harold Carter J.'s profile image
Harold Carter J. 
on Birdeye

2 years ago

Great. Second time with Pennymac. 

WILLIAM O.'s profile image
WILLIAM O. 
on Birdeye

2 years ago

Erika was great 

Henry Franklin I.'s profile image
Henry Franklin I. 
on Birdeye

2 years ago

Great Erika 

Joe P.'s profile image
Joe P. 
on Birdeye

2 years ago

second to none 

Jill J.'s profile image
Jill J. 
on Birdeye

2 years ago

Not asking for documents already sent. Not threatening to suspend the loan regarding documents already sent. 

David S.'s profile image
David S. 
on Birdeye

2 years ago

the entire process was great, the closing was quicker than expected 

Matthew B.'s profile image
Matthew B. 
on Birdeye

2 years ago

Jacob started out quite well in explaining paperwork and expectations. However, around the closing, I felt as though Jacob stopped communicating and provided what I understand from speaking with others at PennyMac to include supervisors and managers, as being incorrect information that led to confusion, misdirection and an unacceptable amount of my time it getting questions answered because i got passed around to multiple people. It became an infuriating situation that has led me to not want to work with PennyMac in the futu... read more

Laura D.'s profile image
Laura D. 
on Birdeye

2 years ago

Sandrea was kind and thoughtful through the process. She knew what was needed and was very communicative. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 49,249 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open at 6:00 a.m.