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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It was all through email and phone. Closing was at my house
Despite some permit issues needing to be resolved mid-process on our end, the PennyMac team was patient, understanding and helpful in guiding us through to the closing. Deymian Scott was a pleasure to work with and always available to answer my questions on the specifics of our loan and timeline.
There was a problem with my husband's (expired) ID on the morning of the closing and I was able to get his ID renewed later that morning. Antonae went above and beyond in working with me to get the closing rescheduled to a time later that same day (so that the documents didn't need reworking/reprinting). She made phone calls on my behalf and moved things along, then kept me apprised of where everything stood in the process. Right up until it was completed, that evening. We were more than pleased.
Good service friendly
The process was made easy and the closing went smoothly
Everything was well managed and really good communication
Super smooth experience and very nice people
The process was fast and smooth. I was kept informed all along the way and my questions were answered very quickly and concisely.
Pennymac has always provided exceptional service. Ms. Johnson maintained that standard.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,800 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.