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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.548,507 reviews
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Carlos H.'s profile image
Carlos H. 
on Birdeye

2 years ago

Great experience. Made a difficult process easier to deal with. Staff were helpful and available. 

Mariah B.'s profile image
Mariah B. 
on Birdeye

2 years ago

I had a previously unpleasant experience in 2020 when we tried to refinance through Pennymac. This previous experience made up for it thanks to Kristina White. She was wonderful and reassuring. 

Justin A.'s profile image
Justin A. 
on Birdeye

2 years ago

Made the refinancing process easy and straight forward 

Jason S.'s profile image
Jason S. 
on Birdeye

2 years ago

Great team 

Mary G.'s profile image
Mary G. 
on Birdeye

2 years ago

We are very happy with PennyMac! 

SCOTT S.'s profile image
SCOTT S. 
on Birdeye

2 years ago

I didn’t have to worry about anything and Deon communicated with me every step of the way. 

Amy M.'s profile image
Amy M. 
on Birdeye

2 years ago

It was difficult having multiple individuals to communicate with since they did not seem to have consistent information about what was going on. Also the main members of the Mac team were not able to answer any questions that varied from the most straightforward issues except with stock seemingly scripted answers. The only reason the loan closed without too much trouble is that Adam Abrams (individual who took the initial loan application by phone) took responsibility (as he had promised at the outset) for monitoring the p... read more

LAURA H.'s profile image
LAURA H. 
on Birdeye

2 years ago

Zanetta called me weekly to check up on me and tell me exactly what was taking place and what needed to be done on my part or PennyMac's. She was pleasant and personable. She made the entire process so easy. Everyone did. From beginning to end. Thank you. 

Christopher R.'s profile image
Christopher R. 
on Birdeye

2 years ago

Everything was on time, and 100% accurate. Super smooth and easy the whole time 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 48,507 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.