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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,113 reviews
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Jimmy S.'s profile image
Jimmy S. 
3 years ago

The ease of the transaction made it great! Everyone were very helpful and friendly! Thanks for all uou do! 

MARIE A.'s profile image
MARIE A. 
3 years ago

It was the easiest and most time efficient refi I have ever experienced. Thank you so much. 

Marie T.'s profile image
Marie T. 
3 years ago

I got lucky with this company!! 

VERNON R.'s profile image
VERNON R. 
3 years ago

Very professional experience with AJ and the MAC team...Excellent customer service!!! 5 star ratings... 

Preston S.'s profile image
Preston S. 
3 years ago

Fast and easy! 

Jonathan M.'s profile image
Jonathan M. 
3 years ago

Max was great with keeping me updated throughout the process. He also made sure to always send me any updates disclosures or loan estimates. Thanks Max! 

Sedrick P.'s profile image
Sedrick P. 
3 years ago

5 stars Everyone was friends belt and the process on line was so easy, it went very fast. I loved being able to do everything from home. Thank you 

Shane M.'s profile image
Shane M. 
3 years ago

For all the reasons previously asked about in this survey - we had a great experience..! We will be with PennyMac for the foreseeable future and so appreciate this opportunity so support our families continued stability during such uncertain times! My only critique of the online portal would be - can you make it to where people can upload documents once the process is underway? We were requested to include some documents a couple of times and it would have been nice to be able to upload them independently of using email. ... read more

Kenneth G.'s profile image
Kenneth G. 
3 years ago

I get the feeling that all employees at Pennymac strive to give great customer service and that they really care about them. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,113 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.