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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.548,509 reviews
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Carmen V.'s profile image
Carmen V. 
on Birdeye

2 years ago

Very professional have a Lotta knowledge compassion for the customer and always listening willing to help thank you so much for the help I really appreciate it a lot a professional people. Especially you Sara Almanza. Thank you thank you again🥰 

Lavina R.'s profile image
Lavina R. 
on Birdeye

2 years ago

Sharyl, and the rest of the team, were there when I had questions. I was updated on what was happening throughout the process. With the issues that did come up during this process, I was happy to see that we were still able to close on time. Thank you, Sharyl, and the rest of the team. 

JAMES S.'s profile image
JAMES S. 
on Birdeye

2 years ago

The refinance process was handled perfectly by Penny Mac. Would recommend them for all of you house loan needs. 

JOHN M.'s profile image
JOHN M. 
on Birdeye

2 years ago

IT was a very easy loan as we already were with you for a smaller amount. I was disappointed that I had to request a review of the closing costs to match up with what was quoted and some of it was resolved. 

Robert M.'s profile image
Robert M. 
on Birdeye

2 years ago

Process was simple and fast 

Dawn G.'s profile image
Dawn G. 
on Birdeye

2 years ago

Communication was key. Anytime I had a question - and trust me there were a few!! - I was able to call and get an answer. That is so helpful! I've never done this on my own, so having someone there to help me through the process was really nice. Thank you! 

Cheryl D.'s profile image
Cheryl D. 
on Birdeye

2 years ago

Not a difficult process. 

Patrick A.'s profile image
Patrick A. 
on Birdeye

2 years ago

Overall it went great. It was delayed, which changed the original plan/timeline which was frustrating. The original loan officer was great and very helpful/knowledgeable. Joyce didn’t seem as knowledgeable and just seemed to go off the script but I understand we all have to learn. 

Nathan C.'s profile image
Nathan C. 
on Birdeye

2 years ago

I am good, thank you very much 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 48,509 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open at 6:00 a.m.