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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.548,509 reviews
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William Eckert I.'s profile image
William Eckert I. 
on Birdeye

2 years ago

Process was smooth and everything explained clearly. If I did have a question it was answered or I received a call in a timely manner. 

TYLETTE M.'s profile image
TYLETTE M. 
on Birdeye

2 years ago

Awesome process and great team 

Royce D.'s profile image
Royce D. 
on Birdeye

2 years ago

Multiple requests for the same documents, closing date slipping without being contacted. I ended up providing the documents needed that PM was waiting for. Could have provided the same documents 2 months prior if asked. Delayed closing cost me over $4000. Everything worked out in the end, I guess. 

Kevin S.'s profile image
Kevin S. 
on Birdeye

2 years ago

Mr. Munoz always responded to my questions and emails the same day, usually within a few hours. 

Jonathon D.'s profile image
Jonathon D. 
on Birdeye

2 years ago

Very professional and polite. As a newly married family, I was never told my wife and 2nd form of id was needed when notery arrived 

Ahmad B.'s profile image
Ahmad B. 
on Birdeye

2 years ago

it was a great experience Thanks 

Georgia D.'s profile image
Georgia D. 
on Birdeye

2 years ago

Edna communicated with me often and kept me up to date with the status of my loan. The process was smooth for the most part with some delays from the bank, but overall there were no issues and we closed on time. 

ASHLEY D.'s profile image
ASHLEY D. 
on Birdeye

2 years ago

The loan assistant was Was very clear and answered all questions. Kept in contact with us through the whole process so we actually closed a lot earlier than anticipated. It was a painless process very smooth. Highly recommend a fast track FHA streamline refi it was absolutely painless. 

Donald H.'s profile image
Donald H. 
on Birdeye

2 years ago

Our Homeowners insurance was screwed up and you still do not have it straightened out. I can't get ahold of anyone!!!! Answer the phone or my messages. This is really bad service. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 48,509 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open at 6:00 a.m.