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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Process was clear
Sara was easy and pleasant to work with. She was available whenever I had questions and clearly explained the answers. Only thing I would recommend is to tell me more about what is required at closing and how long it would take. I luckily had 2 forms of ID and a copier available at the closing at my house so I was able to adapt.
Better communication throughout the process. Closing documents sent via application system and what was sent to title company didn't match. Extra money added onto loan without my request. And Pennymac couldn't figure out where that extra money came from. I stayed with PennyMac because you were my current mortgage company. And because of that you were supposed to use my current escrow account for new loan. And that didn't happen.
Pretty quick process. People were helpful in explaining a complex process. 4.5/5 stars
Fast and easy process. Thanks
I really like how quickly and fast Chad hodgins the loan officer was responding to me and how clearly he explained the loan process and what to expect on the next steps so when darcel was contacting me it made it go smoother
thank you for everything
Brandy was phenomenal in walking us through the entire process. If we needed clarity or just wanted her to answer a question, she was always a phone call away. Even helpful on the weekends and after hours on our time zone. We appreciate the customer service and warm attitude. I’m actually sad I won’t hear from her anymore. Thanks Brandy
The loan processor communicated with me throughout the process. I was well informed.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,113 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.