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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
1.- on long waiting time from some processes, a call/message to confirm the process was still moving would be appreciated. In some instances I was calling to ask for the status. 2.- I receive payment stubs in Spanish language since I work on a Mexico based company; on previous mortgage refinance, it was good enough with them and a call to my boss. This time I was requested several times to have them in English, I even involved the USA based office trying to solve that situation, that was stressful to me; fortunately it was r... read more
fast and friendly service
Johnathan P, who did our initial application was thorough and made our process simple. Laci our loan office did the same. However, there was a small hiccough because 2 email addresses were requested but this was eventually worked out by the technical department. There were duplication and what seemed to be scripted request for documents that were either previously sent or not necessary which added to the stress of a stressful situation. Glad to have Laci and Johnathan to smooth things over.
You made everything happen that needed to happen so our home refinance could go through! Because of this we are in a much stronger financial position now! Your team was awesome!! Thank you so much! Frank and Tracy
Minimum of 10 characters.
It’s just the worst in addition to what I said earlier I have heard nothing since signing my loan
Since I currently have a mortgage with PennyMac, I had to provide very little documentation to finalize my refinance.
lower interest = lower payment I'm happy
PennyMac team was great-they need an improved system for BostonNational to or a new title company as they were a challenge.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,320 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.