PENNYMAC

Earl Orth I. 

on Birdeye

4 years ago

Well first, the closing cost ended up being double what I was told in the beginning, so that was a little disappointing. I was expect it to be around what I was told, especially because my previous mortgage was with you. Secondly, it was frustrating when you are asked for documents and they are sent right away but then you keep getting emails about documents needed. I would have to call and the answer was, oh its ok, that is because its a different department, we have what we need, you are good. it happened several times and... read more

Avinash Reddy P. 

on Birdeye

4 years ago

It was a great experience to work with the team from the application to closing process 

Roger N. 

on Birdeye

4 years ago

Everything was smooth and fast 

Davina K. 

on Birdeye

4 years ago

Communication was clear and easy to follow 

Kane P. 

on Birdeye

4 years ago

It had nothing to do with Ashton, only a question from another one of your staff I had that only got answered last minute because I called. When I was told I would have a call back, if not an answer, before closing. I called and actually got the women how was supposed to call me. Only to find out she had known for 3 days, but never called. 

Nina B. 

on Birdeye

4 years ago

Both Linda Horne and Ashley Ramos did their job in an 'above and beyond' manner with professionalism, courtesy, and expedience. I was impressed by both and by PennyMac. Our refinance went smoothly and all hiccups were handled quickly and appropriately! 

Dean O. 

on Birdeye

4 years ago

Save money and great people to work with thank you 

Jeri M. 

on Birdeye

4 years ago

Communication and support were absolutely perfect - above and beyond my expectations! 

STEVEN B. 

on Birdeye

4 years ago

Not everyone was on the same page. Things were being requested that had already been provided. Need to make sure everyone is updated as to the status better