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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great team overall!
The customer service was excellent! From start to finish, the process was professional, timely and an overall satisfying experience.
Better communication from closing agent. She was very good the day of closing but prior to that I had to leave several messages for a return call. The supervisor listed on the voice mail was never available; voice mail was full and not taking messages. I was told that someone would go over the paper prior to the closing and I did not see the numbers until the notary arrived. Overall the experience was just okay.
The Mac application website was never updated on time. And our closing was a little confusing as an hour before closing the title company had never received the documents. Although we closed on 12/9 it was just a little frustrating when we take time off work to close. Then PennyMac didn’t even know we closed on 12/9 the website says 12/11 we closed, so the website where the application process was never updated. Just makes it confusing.
Process went very smooth and they worked with my closing date with me having a high risk pregnancy.
Every detail was handled in a professional and timely manner . I could not be more pleased with the penny mac team that I worked with. I highly recommend them.
Had follow up calls every week to check on me and give me updates. Closed earlier then expected. Came to my house to sign and close on loan.
Great customer service, the contact person in charge working with my loan was very patient and took the time to take care of all my needs and questions in regards to the process. 5 star service on behalf of Ms. Hagins.
Process was simple and easy and was very quick and convenient.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,986 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.