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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
The process from start to finish was painless. Joseph was knowledgable and polite. He answered all questions or concerns in a timely matter.
-It was a pleasure to work with Paige.
Better comunication I had questions prior to loan closing and no one call me back to answer my questions- if had not been in banking to understand what I was doing we will not had moved forward with the refi
Improve your communications skills.
Outstanding work Meghan, thank you so much for all your help to a veteran like me!
Elizabeth was great, unfortunately she was not my contact through this whole process. I actually started the process several months again and thanks to poor communication my loan application was closed a few times. That was very frustrating. Had the whole process gone as well as this last loan application and the communication/responsiveness from Elizabeth, I would be totally satisfied.
I had a great experience with Penny Mac Rosario communicated with me every step of the way and always returned my calls and answered all my questions.
I was glad to work out a refi with Penny mac again as they helped me get a great rate. I'm guessing because of covid, but there were a few times I couldn't get ahold of people or wouldn't get an email back, but overall it worked out great
Thanks
PENNYMAC has a 4.4 star rating with 48,198 reviews.
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.