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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Kept us updated during the entire process.
Very intuitive re-financing process! Elizabeth was great and answered all of my questions quickly. She was very professional and knowledgeable and I thoroughly enjoyed working with her! Thank you!
Really appreciated the great customer service and constant communication throughout the process. Made for a pleasant, stress-free experience!
Friendly and professional
Communication and overall service was horrible. I would not recommend PennyMac to anyone and feel they need more training to close loans they know nothing about. When, you ask to be transferred to another person and the response is ok, I will delete what has previously been done and you can start over is inexcusable...
Easy re-fi experience for the most part. Had a slight glitch on some Title review items that no one seemed to be able to tell us what the problem was, and that pushed our closing back a couple weeks, but it all worked out. No other issues. Jennifer Ovanda was always available to answer our questions, or she called us back very quickly. Thanks.
Great service and the process was very easy!
My loan agent, totally dropped the ball. She made repeated promises that were never meet. The closing was postponed, causing me extreme inconvenience and cost. Her follow through was non-existent. My agent desperately needs training, and should not be in the position she is currently holding with Penny Mac.
Excellent quality of info and services was provided to me. Great job!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,981 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.