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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
all our questions were clearly answered in a timely manner and in a way that we understood them.
Did a great job with this loan.
Sheryl Freeby was very helpful and kind. We had an unusual amount of trouble with the appraisal process but that wasn't the fault of PennyMac. Sheryl was good at pushing things through as quickly as possible. She also didn't mind how we submitted documents as long as she got them.
My employment was verified four times, during one phone call Ms Johnson went from we need to verify your employment to no we do not and then back to we need to verify your employment, the process said Was in a flood plain, ms Johnson said that was an error after I provided survey maps to prove I was not in a 500 year flood plain, the closing date was over a month delayed, throughout the entire process I think I was contacted by six different people. The overall process was terrible.
Patrick Peavy was fantastic, but the process was frustrating. There were multiple issues with Service Link and the signings (because I had to redo it due to Penny Mac error). The communication from Penny Mac was poor, but evrey time I talked to Patrick he figured out what was happening, and I felt he was on top of it.
All Penny Mac Staff were friendly, personable and professional. Carissa answered all calls only once ever having to go to voice mail. She is a true asset to Penny Mac. Thank you again to all for making this a painless process and saving our family over $300 per month. Kind Regards Mark B
Refinancing with PennyMac was Great! They kept me informed and when i had question they responded in a timely manner. Closing was smooth and easy. The closing agent was pleasant and it didnt take long at all.
Straightforward, flexible
Quick and easy process to refinance. It would have been nice for it to be communicated to us that we needed to have a certified check at closing. Thankfully, the notary called that afternoon to give us a heads up and we were able to get to the bank in time.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,217 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.