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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Communication to the title company for closing needs to be tightened up as the original closing date passed without communication from a title company. The loan team got involved more and the closing took place as indicated.
Quick, seamless process.
Very easy, good rates. Excellent service provided by Juan Cueva. Thanks
We did not like the lag time between communications with our loan processor. The fact you have to leave messages and wait for returned calls is not practical. I feel that it is essential to have real-time communication from start to finish. For example we were never told to turn off the automatic payment service on the previous mortgage, subsequently, my first of the month payment for the previous loan processed just a few days before closing. It was corrected and we closed on schedule.
My refi closed Dec 4. The process was started mid Aug. I was told it would take a few weeks (Perhaps I misunderstood) At best I assumed a closing the end of October or before Thanksgiving. The Notary was scheduled for noon and did not arrive until 5pm. This was on the settlement company and they could not tell me why. I used PennyMac because they hold my existing loan. I thought that would make for a smoother, quicker process. It was easy to reach the loan team, they were responsive.
The approval was pending for at least two months which delayed closing. The closing person missed our appointment 5 times.
Max did a great job from start to finish! It was an easy process and we were very happy with our rate.
Appraisal process dragged on for 11 weeks and there seemed to be nothing that could be done. communication lacked as to what the hold up was.
Loan officer Terrence fought over my loan when I wanted nick bergh to complete my loan. Nick was great. All other parties involved in my loan were a headache to work with. And when I signed with the notary at my house my name was WRONG. I got my check and my NAME WAS WRONG. I’ve emailed Ashley tolliver with no response as I made sure to call and the day after signing and she confirmed that it had been changed. It has not. Great, my name is incorrect on my house now.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,217 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.