This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Though our property is typical of the area and real estate market, there was delay in underwriting causing need for 2 appraisals and almost a third. The reason was not clearly conveyed by underwriting. This was the only real hang up in the process. We had to ask the seller for 2 extensions. We were looking at going to a different lender to not lose the sale but just made it. We do not feel this was the fault of Sheryl. She became our advocate.
Confusion at Closing for Husband on Mortgage Told No, Confusion Florida, Requirement - Yes Otherwise Everything was Good
Xxxxx
PennyMac is my lender of choice ! Reliable, Respectable, and dependable! I highly recommend PennyMac to anyone looking to purchase or refinance a home.
The PennyMac staff professionalism and knowledge are commendable. The process was clear and well explained.
Overall I had a good experience, and I would recommend my friends. Loan officer was excellent with communication and explaining everything. He was very knowledgeable.
My husband and I are very pleased with the overall service we received from PennyMac. Right from the start, they were very prompt and professional. Richard was excellent. He was timely and answered all our questions. We were extremely satisfied with the overall process of refinancing our home. THANK YOU, PENNYMAC!
Took a little longer than expected but a great process overall.
I would have liked to communication on a bi-weekly basis, to keep fully informed of the process. There were times that I did not know where we stood or how close we were to closing, and all this did was cause frustration and unease. In this day and age it's almost expected that replies be immediate, and even when uploading the documents the website indicated that it could take one to three days for those to process. I would have liked to been informed of when the documents were received.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,577 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.