PENNYMAC

MICHAEL B. 

on Birdeye

5 years ago

Very efficient process. Pennymac was great to work with. 

Amanda W. 

on Birdeye

5 years ago

The process was fine, but communication was poor. There were times I could not reach an agent, and I would leave voicemails and emails, but would not hear back. Fortunately, I was able to do most of the necessary things online, but it would have been nice to speak to a person instead of only having communication through infrequent emails (or emails promising to be in touch within a week, but never actually getting in touch with me). 

Cris E. 

on Birdeye

5 years ago

Updates were given in a timely manner. Friendly and knowledgeable service. 

Roberta D. 

on Birdeye

5 years ago

Layal Zoueiled was so caring and helpful at the beginning of the loan process! She is an efficient and competent loan officer. Thanks Layal. 

TERRI M. 

on Birdeye

5 years ago

Where do I begin? From the point Carolyn Munson became ill (sadly with Covid-19) everything fell apart and there was no immediate backup to assist in any way, so this left us twisting in the wind with no communication for 72hrs. Just before our expected closing date. We were extremely proactive in our calls to you which would amount to over 15-17 calls in that time frame. Anna who tried to assist but she could not access the docs Carolyn possessed. You all need a better backup system in place. 

JORGE A. 

on Birdeye

5 years ago

Angelica was without a doubt the BEST part of this process. However before she was assigned to my loan there were several nightmare scenarios. I pointed out issues with the title vested to the previous rep Rhonda who said it wouldnt be a problem and when Angelica got the file she had to fix many errors on the file. I was also told I had liens/judgments for millions of dollars that were completely incorrect and could not even get a courtesy call from the prior rep which was horrible. 

PATRICE J. 

on Birdeye

5 years ago

Thank you 

Josephine K. 

on Birdeye

5 years ago

Nick was great in his job. The rest of the process and lack of communication with others was horrible and very lacking. Nick did all he could. It finally all worked out in the end. I am unsure about this company now. 

Ricardo O. 

on Birdeye

5 years ago

I previously tried to refinance with another company prior to this and it was a nightmare. They asked me for a million things "more then once" and didn't even get to close. PennyMac made it happen and Jasymyne Rodgers was great. Always responded to my emails and calls in a timely manner.