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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everything Lori Gibson did was great. Very upset with the loan closing and handling of account by team when Lori was out. Seems like you get an answer even if it’s wrong, just to give the answer.
Christine Perkins was superb and did help out so much to clarify and assist in the process. My score is based on the behaviors, communication style and lack of professionalism of Yuri Abrego who was my first contact with PennyMac. He was abrasive, ignored responses, and then would not respond to multiple emails from our Realtor who was trying to assist with getting Title information. At one point, stopped call with Mr. Abrego due to my getting so frustrated - and called him back later.
From start to finish, pennymac was communicating with me on a daily basis on the status of my home loan. With other lenders I applied with, they never met my expectation amd wasn’t approving me for what I requested. When I would make a call to pennymac to gather info or see what other documents I needed, they would quickly answer. If they didn’t answer, they were sure to return my phone call promptly.
Jessica was a great loan originator. She was knowledgeable and communicated in a timely manner. I would definitely recommend PennyMac.
The first thing I want to make adamantly clear thse him you will have lost a VALUe 2 no answers had NOTHING to do with Perstigous. I know he has expert knowledge at where he is now and quite sure he could do you proud advancing farther into your organization if you ever lo lose him you will lose a very valuable asset.
Continuous communication. Only surprise was the Addendum to the Closing Documents.
The loan process was painless. Everyone that I communicated with was knowledgeable and very helpful. I didn't expect it to be so easy, and take as little time as it did. The entire process was very professional!
There was little to no communication from anyone to myself at PennyMac. When an error was identified it took several calls and emails to get it resolved. Our initial closing date was cancelled 30 minutes before the scheduled event. I left numerous messages and emails the following week trying to get information as to why it was cancelled. No response. I had to utilize twitter to get someone to contact me. Lack of communication made the whole process stressful! Unacceptable service.
Closing experience was smooth and quicks, Shortly after completing the application we were closing.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,577 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.