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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I’ve purchased a couple houses during my lifetime and have refinanced several times. By far and away Penny Mac is the easiest and less stressful company that I have ever dealt with. I would highly recommend anyone to at least consider Penny Mac when either purchasing and/or refinancing.
Excellent service
Honestly, I understand I have had PennyMac since I bought my house and this was my 2nd refinance of my mortgage, but everything was smooth and super easy. Great communication and very quick service. I appreciate all who worked to get this done for me.
Easy process
Very good experience. Kept in contact with me at all steps.
1.) The communication from this company is awful. Non-direct emails (emails that go to general mailboxes instead if specific people is a major part of that problem. 2.) Sales people seem to have no interest in servicing customers (especially those that already have mortgages with your company). 3.) This process should have gone much smoother than it did. Since I already had a loan with Penny Mac, it should have been a "lay-up." Instead it took a full month longer than it should have.
Great service with weekly updates and communication.
A prompt and smooth process with clear and concise communication.
It was a very unpleasant experience, took more than 4 months to close with no communication from PennyMac, spent several hours calling myself with no answer, closing documents were wrong (had to reschedule 3 times in the middle of pandemic). The estimation end up being significantly different, something I would have never accepted since the begining (ended up accepting because spent too much time on this that I would not want to start again and lose my interest rate).
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,657 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.