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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Leticia was great in the final process of the loan! Thanks again for getting everything together in a timely matter!
I was told there would be no out of pocket closing costs, there were. I was told not to pay the October payment, then collections started calling. I made the payment and called CS who told me I should NOT have paid that payment. There was nothing they could do to return that payment AND a $60.00 LATE FEE. I was not told how to pay my closing costs ahead of closing. I asked when the website would be correctly updated to which I have not yet received a response.
Customer service and constant communication is how they sold me. 15 minutes later after i received the initial documents, I had sent an email to himonly to receive a covid19 response that emails could take days for answers, and calls were answered by someone different. 3 weeks later Hilda told me we'd be in contact once a week. "Contact" was a 8 second voicemail not addressing any of the questions id had, and it was 9-12 days, not 7. Shocked i received request for survey. 2x.
Very clear and straightforward process with clear instructions and great service help
This experience I would rate a 6 during this particular process . Communication is important; however, having correct and good communication skills is KEY. During this loan process, I found this was lacking and made the process a little frustrating at times, as feedback, status and confirmation to questions was often delayed, overlooked, or not answered and timing was critical. Overall, I am pleased with PennyMac. This experience would not deter me from referring family/friends.
From the firsts talks the process was clear after a couple of questions from my side; I feel comfortable with my decision to run the refinance of my house with PennyMac; I had two other proposals but I declined them because of the confidence with PennyMac after these past years.
Missed deadlines, slow communication, redundancy, several points of contact requesting different documents. It was more difficult to refinance than it was to secure the original loan. In the end, we're very thankful we closed the loan, but please know, we do not intend to seek any future mortgage lending through PennyMac. There is no excuse for the incompetence of the professionals or the lack of organization in what should be a standard process.
It was very easy to follow the loan process through the online portal. And when I did have questions it was easy to get a quick response. I was offered a very competitive rate and closed quickly and hassle free.
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Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,238 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.