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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Tyra our loan officer was great however the original loan officer who took our application was an answer to answer questions in regards to interest rates that I had as they dropped lower and it was frustrating that he was round about answering questions and not answering them directly as I wished
Our loan officer and processors were friendly, accessible, and knowledgable. We had a great experience.
The process was smooth and the rate we received was far beyond our expectations. Our loan officer was very helpful and gave us several options for a refinance and helped us choose what would work best for us. Our monthly payment was reduced significantly! Thank you
Amazing from start to finish down to every little detail.
Make sure the information sent is the same as the information your reps give over the phone.
The process was going well until it got closer to the end. Nicole was generally unprofessional and rude in her communications. She did not handle the closing process well by asking us to sign a document at the last minute and then blaming us for a delay instead of apologizing.
great customer service by PennyMac team
Documents were requested again well after I had loaded them on the Portal. For an in-house Re-fi I thought the process took too long and the underwriters were asking for documents that were irrelevant.
Everything worked out fine.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,609 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.