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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Quick and easy
We had a great experience with PennyMac. They where always there when I needed a question answered. Every process of the loan went well. There was a small hold up on closing day, but we were still able to close the same day. Everyone I spoke with along the way had great customer service and was more than happy to help!
Mr. Hagan is a vital asset for Penney Mac, his customer service skills are demonstrated with his professionalism. Communication is a very important part of customer service and most important patience ,both of Mr. Hagan's traits.
Fast accurate
Quick and easy, answered all questions and provided a good timely response on everything 👍🏿
Felt like the experience and the team were spot on. Completely painless and very quick turn around. Very happy. Only area I felt Penny Mac could improve was on the closing cost ... they seemed a high. We discussed Navy Federal because of the closing cost but overall we have really enjoyed the service, communication style, and supportive nature of all the folks we have worked with at Penny Mac so far. We stayed because of the customer service we have had during first few years and in the refinanc
Trustworthy people
I felt my loan officer wasn't very engaged when I would call asking questions. I felt that by calling every 10 days if I hadn't heard anything that I was inconveniencing her. I thought Dino was very pleasant, but misleading when he said how easy this process was going to be. If I had to redo my refi, I would consider going to another institution. I also felt abandoned on the day of my closing. I had problems and no one was available to assist. My loan officer made me feel like unimportant.
Very simple process. Almost too simple because I always felt we should have been doing more. But Charisse was great at checking on our progress, answering emails, and reassuring us that everything was on track.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,612 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.