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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everything was communicated to me within a timely manner and very organized.
Every aspect in completing this loan went very smooth. I’m happy my business is with PennyMac!
Bleu was an absolute saint and happy she was assigned out loan. Weekly updates was a huge relief and couldn't have asked for better customer service. Thank you!
Closing disclosure was messed up. Glad I caught it. Wasted time in bringing over a notary. Happy with the overall deal, and attentiveness of both Xavier and Michael Johnson.
PennyMac is a wonderful mortgage company. However, my refinance experience was not that great. They were requesting the same documents so many times. They never e-mailed my employer for checking verification, yet they claimed to have done done so. They checked the automated employment verification for my spouse multiple times, yet kept on asking for the same info again and again. Same thing with bank documents. It was just too overwhelming.
There were about three people that I was passed on to, even though all were professional, I think information was not relayed at a timely manner. I had to summit documents more that once. An issue was that PennMac does not accept bank documents in Spanish. I'm a co-signer for my parents house but they make the payments. All their bank documents were written in spanish. The COVID-19 restrictions did not make it easier for them. Caprice was patient with my frustration.
It was an easy and accurate refinance, even during the COVID pandemic
Writing up the loan documents like they are your own. ( to save money).
Every thing went very smooth. Thank you.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,512 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.