PENNYMAC

Robert P. 

on Birdeye

5 years ago

The process from completing the application to signing the closing docs took almost FIVE months. In total, I dealt with six different people who handled my file. Estimated closing dates kept getting pushed back and no could explain the the reason for the delay. First set on closing docs were wrong so they had to go back to correct it which delayed the process another month. I had to escalate my file to the loan processor's manager & title company. The whole process was amateur at best. 

Timothy O. 

on Birdeye

5 years ago

I emailed and called and never received anything but an automated response. I understand everyone is busy...but don't give me someone to contact if it's not someone who will contact me. I am just a number to you - I get it. But to make me feel that way isn't good. Frustrating is a good word. But in the big scheme of things I don't matter to you. But here's what you're missing. You have what I need but a lot of companies have it at the same rate. So I can go elsewhere. But there's only one me. 

Kent E. 

on Birdeye

5 years ago

Both Juan and Pia were very professional and easy to work with. They made the process very smooth. Closing was completed ahead of schedule. They both did a great job. 

JAY P. 

on Birdeye

5 years ago

I think the communication was hindered by the change in process due to COVID. Also, we received several different quotes of money expected at closing. Everything seemed very last minute. 

Shakeena B. 

on Birdeye

5 years ago

Great service. 

BILL C. 

on Birdeye

5 years ago

Closed much sooner than expected. 

Kendell T. 

on Birdeye

5 years ago

Very smooth process and Jennifer Ovando did a great job keeping me inform every step of the way. 

Jason M. 

on Birdeye

5 years ago

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RUSSELL M. 

on Birdeye

5 years ago

I had multiple inquiries which were not answered. I was told on several occasions by one person that I needed to provide some more documentation and another person telling me everything was ok. Each blamed the other department -- which was NOT my problem!!!!!!!! The closing was about to be cancelled less than 48 hours before signing due to this miscommunication. I will NOT be recommending you to anybody I know that's for sure.