PENNYMAC

ELDON Lewis J. 

on Birdeye

4 years ago

It was a very nice experience. 

ELLEN P. 

on Birdeye

4 years ago

Even though it took a while from start to finish, the people on my team were exceptional in the process. All my questions were answered promptly and completely. I would recommend PennyMac USA to anyone in the market for a mortgage or re-mortgage. 

JESSICA P. 

on Birdeye

4 years ago

With the rates so low right now, I know they are busy but we had a great experience and closed with no problems! 

Philips J. 

on Birdeye

4 years ago

PennyMac more than met my expectations in my streamline refinance. They openly communicated a status of the process periodically without me asking. We did have a slight issue of closing due to the title company not sending documents to the closing official on the day of closing, but the PennyMac loan officer came through and expedited a solution effectively and we were able to still close on the same day. I literally did not have to do much of anything, but sign paperwork online. 

Crystal U. 

on Birdeye

4 years ago

There was little to no communication. I sent emails that went unanswered. Then I received an urgent email indicating no one could get in contact with me and I was at risk of not closing. I’ve been available but didn’t hear from anyone. My only contact with My’Esha was a call to schedule my closing date. If I had to do it over again, I would choose a different company. This was a terrible customer experience. 

HAROLD Walker S. 

on Birdeye

4 years ago

Thanks 

Jack W. 

on Birdeye

4 years ago

Thanks 

MICHELLE R. 

on Birdeye

4 years ago

Best re-fi experience ever! 

MICHAEL W. 

on Birdeye

4 years ago

Excellent seamless experience. Keep us informed at e every step . Return phone call and answer questions promptly