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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
It was a very nice experience.
With the rates so low right now, I know they are busy but we had a great experience and closed with no problems!
PennyMac more than met my expectations in my streamline refinance. They openly communicated a status of the process periodically without me asking. We did have a slight issue of closing due to the title company not sending documents to the closing official on the day of closing, but the PennyMac loan officer came through and expedited a solution effectively and we were able to still close on the same day. I literally did not have to do much of anything, but sign paperwork online.
There was little to no communication. I sent emails that went unanswered. Then I received an urgent email indicating no one could get in contact with me and I was at risk of not closing. I’ve been available but didn’t hear from anyone. My only contact with My’Esha was a call to schedule my closing date. If I had to do it over again, I would choose a different company. This was a terrible customer experience.
Thanks
Thanks
do to 19 not all that good with informationon had to play phone tag a lot sone times 1 or2 days
Best re-fi experience ever!
Excellent seamless experience. Keep us informed at e every step . Return phone call and answer questions promptly
PENNYMAC has a 4.5 star rating with 48,762 reviews.
PENNYMAC is open now. It will close at 7:00 p.m.