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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
I had a good listener in my loan processor and althrough was very understanding
Beautiful service , humanistic and pleasant!
The process was seamless from start to finish!
Overall, I had a very good experience. Faiza was EXTREMELY polite and helpful. There was some minor closing document inaccuracies (wrong address). The time difference between myself and Faiza was a little difficult with communicating a couple times, but still manageable (I work for a company that has sites across multiple time zones, including other countries, so I understand it’s part of the business). Ideally it would’ve been nice to have someone in the same time zone.
Very smooth and easy experience. I will recommend PennyMac.
The Rep Clyde Anderson and his partner Kyle Mcghie were great always called back, gave me the necessary info and closed even though i was on vacation. This was a great experience and that is why i am a repeat customer and if I buy another house in the future Penny Mac will be my choice. Thank You for the efficiency and the communication. SDC
Communication was difficult for a few reasons. There were multiple people that reached out regarding my refi. Documents were inaccurate on a few occasions (maiden name, including husband erroneously, misspelling my name). When I tried to have this corrected, I did not receive a response. It took my notary to make an urgent request to correct my documents. Closing dates weren't communicated timely. I needlessly paid my mortgage on both homes and am now waiting for refunds. Poorly managed.
Always kept me updated on the process and kept me informed weekly.
It was ok
PENNYMAC has a 4.5 star rating with 48,764 reviews.
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.