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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Communication lines got crossed a few times. Overall the process was fairly painless
Linda Frazier made the process smooth. This was as painless as a refi could be.
FAST, EASY, FRIENDLY and ACCURATE! THANK YOU PENNY MAC!
The process took 3 times longer than expected. My closing date was rescheduled 3 times due to improper closing process by PennyMac not in accordance with my state law. Until the last few weeks every time I called to follow up I had to speak to multiple different people that knew nothing about my loan or the laws in my state. Communication between PennyMac and my closing attorney was poor, they would not respond to my closing attorney in a timely manner. They need to implement new processes.
Everything seemed to take forever. When I had family members applied and closed in 2 weeks at different places and it took us 2 months or more.
thanks
Everyone I worked with at Pennymac was great, Rosario was very helpful and made our dream of closing on our new home early happen!
Please know I absolutely bragged about how easy, seamless, and customer-friendly my whole experience was when re-financing my home with PM, & working with Liem. I was informed from the beginning to expect updates, and I sure got them! I never had to wonder or worry that it wasn’t being worked on. Liem was very responsive to my multitude of questions, which I’m sure were basic to him, but he was always patient in answering them and made sure I understood and felt comfortable. Thank you, Liem!
Liem was a pleasure to work with. He explained the process clearly and was very fast to respond to my emails and phone calls. He was on top of the whole process and I would work with him again.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,032 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.