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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
A very surprises but overall ok
My experience was in between great and just ok but there wasn't an option to place that.
The initial expectations started off strong but ultimately were not reached. Communication was dismal and broken. Felt like my initial loan went into a black hole and out came an serviceable standard loan that does service me nor my expectations. I hope down the road this is addressed and customer service does not take an backseat.
I am constantly on the go and PennyMac's team did a very good job explaining everything and making the process very smooth so I would close on my the loan on the date promised.
The M.A.C. Team made everything very easy and communicated with me regularly which made the closing go fast and easy.
All went well, and great customer service!
John Fayed our Loan Officer was good at the very beginning; but then never heard from him again. I constantly had to reach out for any updates. Would email paperwork and PennyMac would respond back a WEEK later never received. Sometimes even longer. Was told we were also getting back $2, 000. 00 at closing never received. Our closing costs were so......much more than what we were told in the beginning. We are just happy to be done with this Nightmare of service.
I was really pleased with the quick pace of the processing of our application.
Thank you for coming to my home. You’re very friendly and helpful Explaining my refinancing and thank you again
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,771 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.