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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
kept me informed during the process and when any documents were needed easy seamless process thanks
Easy process. Quick turnaround within one month from start to finish.
.
The process from start to finish took a looooooong time. I never knew who the primary point of contact was supposed to be. I didn’t feel that the process was explained well and had no idea what to expect next. There were several times that I received emails with “required documents” but was told to ignore them so that confused me further. Once all the documents were finally prepared no one explained to me what it was that I was signing. I was just expected to sign a stack of pages.
Very pleasant experience!
Fast, precise, fair, and easy
Our loan was quick and easy. We save $166 per MONTH!! Thank you Penny Mac
Penny Mac communicated well and replied to all my questions fairly promptly, my customer service rep was 100% spot on, my loan agent wasn't as quick at replying to my emails or questions.
Calling to speak with my loan office was like trying to break into Fort Knox. I left messages with support staff who assured my I would receive a call back. For 3 weeks I tried to get through to check on rates and never received a call back from Dalia Rodriguez. I was told if the rates drop significantly I could change my rate one time before closing. It’s hard to know what the rate is for the day when I was constantly re-routed when I would call, never allowed to speak with a loan advise
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,843 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.