PENNYMAC

BRANDON L. 

on Birdeye

5 years ago

First of all I was told that my ex would have a notary come to her by 2 different people. But apparently she was faxed paperwork and was told to get it motorized during a pandemic! And was told to get it done by a certain date. And there were not clear instructions for her to follow on where to sign and it did not get done correctly. I was supposed to sign the next day and took off work early to meet the notary at my house, little did I know that PennyMac had canceled the appointment. I called t 

SHAMAR G. 

on Birdeye

5 years ago

Better communication skills. Being more on top of it. 

Rudolfo Bentancud J. 

on Birdeye

5 years ago

N/A 

Linda F. 

on Birdeye

5 years ago

Ivonne, thank you for excellent service. You kept me well informed throughout the loan process with email and phone calls. My calls were returned quickly and questions answered completely. I liked that you could share notes from prior discussions, which helped me feel safe with Penny Mac. It's the first time I ever closed a loan online, feeling safe sharing information with someone you have never met is crucial. Again, thank you. Linda 

PAUL D. 

on Birdeye

5 years ago

Everything went fast and smooth 

John R. 

on Birdeye

5 years ago

Everyone we dealt with was very professional and very knowledgeable! We were treated like old friends and had a wonderful experience with Bailey and Rosario! 

Krystal S. 

on Birdeye

5 years ago

Rosario was there every step of the way and made sure we closed on time 

Joseph E. 

on Birdeye

5 years ago

Paulette was a pleasure to work with! She was patient and responsive to my questions and concerns making it a pleasant experience. 

JOHN S. 

on Birdeye

5 years ago

The process was smooth and easy to complete. They worked until the found the solution that worked best for me financially. Closing happened in a timely manor and they sent had someone meet me at my house to sign all of the paperwork,