PENNYMAC

John M. 

on Birdeye

5 years ago

Great overall experience. highly recommend 

Stephen B. 

on Birdeye

5 years ago

Questions were answered promptly, even during non-work hours. Very impressed. 

DANIEL K. 

on Birdeye

5 years ago

Having started this refinance process before the COVID-19 lockdowns, I did not know what to expect. Luckily Brittany and Joseph were there to guide me through the madness. Things got a little hairy after the stay at home orders took place and everyone transitioned into working from home. Communication was not straightforward and I did struggle to get responses, but Brittany was there to guide me through the finish line once we got our bearings. The refi closed at the right time for us. 

Anna W. 

on Birdeye

5 years ago

The process was easy and straight forward. Communication was well done and the loan agent made sure the loan would go through as quickly as possible. 

Thomas C. 

on Birdeye

5 years ago

Efficient, responsive process 

LEONARD P. 

on Birdeye

5 years ago

Working with PennyMac was very easy from start to finish. I feel like they listened to my needs and I was able to get exactly what I needed. The documents I received were accurate from the 1st contact all the way to closing. 

CHRISTOPHER F. 

on Birdeye

5 years ago

Little confused on the final paperwork me and ex-wife had to sign but was eventually worked out 

KEVIN H. 

on Birdeye

5 years ago

Everything went smoothly and the closing date was actually a month in advance. The only issue was with the closing cash back. It was about four business days after I was told of the day it would be in my checking account and Instead of direct deposit, a wire transfer was done and my bank charged me a $15 dollar wire transfer fee. My bank does not charge for direct deposit only wire transfer fees. Wasn't sure why a wire transfer was used instead of direct deposit. 

Shatonya M. 

on Birdeye

5 years ago

My closing date was right on time.