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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Everything except the title company was hard to get a hold of
In spite of a pandemic crisis and incomplete appraisal, my refinance was smooth without any hassles.
Automation,,,
Communication was great in the beginning, but then fell off a cliff, I'm assuming because of the virus. There would be weeks of nothing at all, then I'd send an email, and rather than a response, the process would just be moving to the next step. In the end, I was given the option of receiving a check or ACH, I chose ACH, but the money was wired. I was charged a 15 dollar wire fee by the bank.
The ability to contact Rosario whenever I needed her. The only thing that bothered me was the fact that they kept asking for documents that I had already provided. I would use Penny Mac again if I ever bought another house. Thank you to Rosario great thank you
Awesome job
The appraisal was disappointing. It should have come back 6k higher.
Gina was tremendous. An excellent asset to the whole company. She was terrific, clear communication and I highly recommend her. I also highly recommend the loan originator Kathy Smith who was top notch as well. Highly satisfied.
All personnel (Jason and Sara) I dealt with through the process were patient with questions and helpful.
PENNYMAC has a 4.5 star rating with 48,868 reviews.
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.