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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
From the moment I made my application your phone system began redirecting all calls to any pennymac number to the loan processing department. This made it very difficult for me to discuss alternate loan scenarios. I was unable to review these alternate scenarios until the day before scheduled closing on the original scenario. After closing and funding I attempted to call to speak about a home equity line of credit. All of my calls to your offices continue to be redirected.
PennyMac was prompt in getting me all my documents to sign for a speedy closing!!!
Definitely appreciate your service and accuracy. Thanks from my wife (Sandra) and myself.
Communication E signing documents how quick they are available
Very professional thanks.
The refinance process began on August 8th and had a target close date of October 8th. I finished providing all necessary documents by August 15th. October 8th came and went and I had very little communication along the way. The loan payoff retrieval was a nightmare as I was asked for it about five different times from October 26th until November 14th. The underwriting process took over a month to execute as we didn't close until December 6th (over 4 months to close!!!). Overall a very poor job.
Level of experience and knowledge
Fast to close.
The overall process from start to finish was made easy by the PennyMac representative. All pertinent information regarding the refinancing was communicated to me and I was made aware of required documents or actions to take to complete the process.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,249 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.