PENNYMAC

Adam W. 

on Birdeye

4 years ago

Ms. Allen was professional, kind, informative, and prompt in all of our exchanges. She made it easy to discuss the details to our loan, identify the changes and updates that needed to be made, and confirm the documents and signatures needed to close the deal. She was knowledgeable, personable, and very helpful. Two thumbs up from these satisfied customers! 

Zachary R. 

on Birdeye

4 years ago

Great experience 

Dennis H. 

on Birdeye

4 years ago

I need to be very clear that Erika Stacy and all of your staff were great. What caused frustration is the technology used for verification of the documents within your Portal. I would submit documents and they would still show as 'pending' or still 'required'. I believe this was cause of much of the communication frustration between myself and your staff. Once again, Erika and your staff were great. Your people would rate at 10. :-) thank you! 

Omar H. 

on Birdeye

4 years ago

This new experience was handled with care. Faster than I expected and also pretty smooth transition. 

Joseph C. 

on Birdeye

4 years ago

Edward was prompt, documents were accurate, communication was never an issue, extremely satisfied. Thank you . 

Zenab N. 

on Birdeye

4 years ago

Robyn and MAC team was great 

Jelene Y. 

on Birdeye

4 years ago

Tracy was very responsive and was always pleasant to deal with. Thanks Tracy! 

James R. 

on Birdeye

4 years ago

Krystal was the best. It was such a pleasure working with her. She was always professional, polite, helpful, and easy to talk to. She always answered any questions I asked her. She always returned my phone calls in a timely manner. Her customer service skills is above reproach. Because of her I would not hesitate recommending my family and friends to use PennyMac for their home loan. 

Curtis A W. 

on Birdeye

4 years ago

Quick and easy process!