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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Asked to have everything escrow in and when we did all the papper work for closing to find out they are not now I have called in 3 times to get it straight and it still hasn't been fixed
Straight forward application process and clear communication during closing period.
Quick answer the phone and whoever pick up the phone they all try to help.
Edward is awesome
My loan officer Kevin Jones is amazing. Pamela was great until the last two weeks. She did not respond to the Title Company and the Condo Insurance emails promptly and correctly. They had to send emails 4 times each and I had to intervene with a three way call with the Title Company. Since she did not send the closing document on Friday, we legally had to close a day later on Thursday. I lost sleep and weight that week due to unnecessary stress.
My hope is that the 'powers that be' at PennyMac will see my review. THe individuals involved in the process were great. The SYSTEM and the software program need serious review. I received multiple requests for the same document. WHen I inquired as to the reason for the many requests, the individuals had only a set of questions provided by the program. Those questions were woefully inadequate. The only way that issue was resolved was when an individual actually ;looked at the document I submitted and discovered it lack... read more
Edward was hands down THE BEST!!! He was available day and night. My entire experience and survey are based on the incredible customer service I received from Edward.
Sandrea Allen’s attention to detail and she was very pleasant to work with.
Overall process for smooth and on time.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,785 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.