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PENNYMAC
- Mortgage Lenders
- Fort Worth, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
14800 Trinity Boulevard, Fort Worth, TX, 76155, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My regular loan servicing has been just fine, no problems there. The refinance loan closed three weeks late, which caused a great deal of anxiety since it crossed over a payment date. The first closing agent didn't communicate with me clearly or respect my communication preferences. Third closing agent was finally good and helped, but this only got resolved when it was internally escalated to a VP-level person. Fortunately I didn't have to escalate, but overall it was a disappointing experience.
Very professional, and great people to work with with all my questions and needs. Thank you Kristina and Garret, you are awesome! Thank you so much!
Patrick, It was a pleasure working with you, thank you so much for your help!
Everything was quick, precise and too the point.
Katie was helpful and made the experience pleasant. She checked in with us often to ask if we had any questions throughout the entire process.
Hayley did an incredibly great job handling our application. She provided accurate information immediately when we asked questions. Our time from application to closing was incredibly fast and smooth. Very satisfied with PennyMac and Hayley. Thank you very much Ken and Ann
As a customer who is not familiar with the closing process and calculations, I expected the company to help me understand by breaking down the story behind all the numbers and their calculation. Even after several and repeated sessions, I couldn't get the details i was expecting to help me move to the next step. Combine this with the length of time it tool for each cycle of request and response multiplied my displeasure with the process and the company. Review my email comms for more details.
This is NOT Patrick Peavy or William Long's fault, but the initial closing statement had several problems with it. That in and of itself is no big deal. The problem is rather than the 24 - 48 hours it should have taken to get the problems fixed, it was weeks before I received a revised closing disclosure. I am highly confident that was not due to any delay on Patrick or William's part, so I am NOT complaining about THEM. The turn around should have been much faster.
Every aspect of process and communication was great.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.6 star rating with 2,653 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.