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PENNYMAC

4.6

About this business

Location details

14800 Trinity Boulevard, Fort Worth, TX, 76155, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.62,671 reviews
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Derek B.'s profile image
Derek B. 
4 years ago

The process seemed very seamless. 

Daniel H.'s profile image
Daniel H. 
4 years ago

Great experience 

Michael L.'s profile image
Michael L. 
4 years ago

The time frame and assurances were great. 

Jessica H.'s profile image
Jessica H. 
4 years ago

Calli made it great. Very nice and always checking in to update me. 

RANDALL C.'s profile image
RANDALL C. 
4 years ago

Overall, the refinance process was quite difficult. There were issues with the paperwork and waiting for a response from higher positions. This led to a missed closing date. That being said, I am still very happy with the overall outcome. When it comes to employees, the only one I actually cared to talk to was Dane. He was clear and detailed. He got answers when I needed them and followed up without me needing to reach out. Stellar individual. 

CHERI N.'s profile image
CHERI N. 
4 years ago

Great customer service and representative was friendly and knowledgeable. 

CHEALIE W.'s profile image
CHEALIE W. 
4 years ago

Everyone I dealt with was simply amazing. The paralegal who came here to do the closing documents was great as well! This has been the best experience. The only thing that was frustrating was receiving paper copies and emails of the same thing over and over several times for both. Seems like a waste of paper and time. Especially because they were things I didn't need to do anything with. For example demand for payoff in the mail. I got that several times in several days. Emails that were the same old thing over and over. Oth... read more

Sonya D.'s profile image
Sonya D. 
4 years ago

Tayyanna made the refinancing process very clear and quick, 

Favio Vera T.'s profile image
Favio Vera T. 
4 years ago

From the start of the refinancing process to the end the whole process was a seamless one. Mainly all due to such an outstanding representative Arameh Dilanchian. He was extremely helpful and his tremendous patience and explanations help my wife and I understand the whole refinance process. As well as always making it known that of and whenever we had any questions and concerns that we could call him. And sure enough he would call Us back if we missed him and answered our questions promptly. Penny Mac is lucky to have such a... read more

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.6 star rating with 2,671 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.