PENNYMAC

William S. 

on Birdeye

4 years ago

The automated requests could have been clearer and tailored to our "Streamline VA" loan better. The robo emails were constantly asking for stuff we were to ignore. But otherwise a great experience. 

Robin E. 

on Birdeye

4 years ago

Very plesant person to talk to 

Richard H. 

on Birdeye

4 years ago

We never spoke to a Tatana Prant. On 3/7/2022 Gabriel called and said a Tasha Hoekstra would be our loan specialist and would be calling us with regular updates. We never had any calls or contact from her. We would call our My Mac team with questions and those people were very helpful and I was satisfied with them. 

Thomas K. 

on Birdeye

4 years ago

Everyone did there job very well. There are some things that I would have liked more details on but overall it was an easy experience 

Larry R. 

on Birdeye

4 years ago

Bethany Montague was very knowledgeable and explained all the documents.We was very satisfied with her.she did a great job.all I give you is Five Star reating. 

Marcus P. 

on Birdeye

4 years ago

My Mac Team was truly knowledgeable and professional. They made my experience very smooth and pleasant. 

Rickie M. 

on Birdeye

4 years ago

Title company 

Kenneth Taylor J. 

on Birdeye

4 years ago

The overall process from beginning to closing was a challenge for me. I had a few personal situations going on and didn't think I would be able complete the entire process on time. However, Bethany Montague never gave up on me eventhough I was ready to throw in the towel. I appreciate Bethany Montague's professionalism and understanding. Thank you PennyMac for having a Blessed and dedicated representative!!!! 

Lucas R. 

on Birdeye

4 years ago

Convenient process.