PENNYMAC

Daniel W. 

on Birdeye

4 years ago

Fast and easy. 

William S. 

on Birdeye

4 years ago

clear explanations, questions answered, not rushed, she took the time I needed 

Bianca M. 

on Birdeye

4 years ago

Don't really recall speaking/working with Mr. Williams; communication was limited to emails. however, my husband may have spoken with Mr. Williams during this process. I had a few phone calls from a female requesting specific documents and later asking about when Pennymac would be sending documents over for the new title company to finish up the process. 

Clarence Walker J. 

on Birdeye

4 years ago

Great setvice 

Harold H. 

on Birdeye

4 years ago

A few minor errors was made but got corrected in a timely manner. Also the closing documents was totally wrong, PennyMac contacted me and we had to do a 2nd signing for closing....But other than that it went well, and I would recommend PennyMac to anyone for Mortgage needs..... 

Carol S. 

on Birdeye

4 years ago

Firstly prompt and accurate communication would have helped immensly. Just one example of this was that we received three notices that PennyMac had all the forms and information needed only to be told that they needed more. We had to fax the forms to PM so I used UPS to do it. With all the forms we sent, we sent about $70 to do this. But the amount was not important to me as I just wanted to give them everything they needed. Yet we had to fax things three different times. The loan information itself was part of the problem. ... read more

Daniel D. 

on Birdeye

4 years ago

She was very thorough. 

Justin Z. 

on Birdeye

4 years ago

I had to call 4 different times to get 4 different explanations as to where my $5k in missing escrow funds had gone and was told each time everything was fine and the numbers worked out only to have a "random audit" of my account acknowledge the money was missing and a credit was applied to my account about a month later. 

James H. 

on Birdeye

4 years ago

Outstanding communication and reliability