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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Multiple requests for the same documents, closing date slipping without being contacted. I ended up providing the documents needed that PM was waiting for. Could have provided the same documents 2 months prior if asked. Delayed closing cost me over $4000. Everything worked out in the end, I guess.
Mr. Munoz always responded to my questions and emails the same day, usually within a few hours.
Great customer service
Easy process didn’t have to submit a lot of paperwork.
Entire process was professionally executed.No false timelines was expressed or promised.I did not have to do any follow up call. Closing was scheduled sooner than I expected.Thank you!
The app needs to be improved concerning the milestone descriptions. Sometimes a status I was in appeared it was already complete, when in reality it was not.
Very easy to communicate with always showed concern. Very satisfied.
Meet the expectation of the agreed date for closing. Allow the customer to make the decision to pay for insurance or place it in escrow. Especially if they are refinancing from an existing loan and never missed any payments. In my case, I have refinanced 4 times total and have never missed any payments. I requested to take insurance from the loan and pay it directly in advance for this was my request and now one could explain the reason, that it couldn't be accomplished.
the closing date was a little longer
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,880 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.